Tired employees

Quite disappointed with the service I have received from Game (Centurion Mall). I purchased a fluorescent globe, which didn't work when I tried it at home. I returned to the store to change it for another, only to find that all of the globes on the shelf sounded like they were fused (could hear something in the globe) - I tried to get assistance from the staff, one guy just looked at me and continued walking pass. I walked to a group of tired employees who made me feel as if I was "worrying" them and asked for assistance, suggesting that they test the globe before I take it as this is the second time I am in the store and they said they cannot test it, if it doesn't work, I should bring it back. WOW! well done on going the extra mile to satisfy your clients.