1 reviews | Active since May 2017
<p>I am very dissapointed. I app**** for a game store card, filled the form in at Game Parow centre on Monday 29.05.17. Every thing went ok, recieved a text message the Tuesday 30.05.17 stating "MR WALBRUGH, Congratulations your Game Card application has been approved. Please visit your nearest store with your ID to collect your card." I never had my ID with me the Tuesday to go after work to the nearest Game store, I then took my ID with today, Wednessday 31.05.17 to work so that I can rush after work as I work till 6pm and the nearest Game store close to my work place is at Tygervalley and they close at 7pm. I got there at about 6.30pm went to the credit desk only to be told that I cant get the card today at this branch as I needed to wait 2 days after the text message was sent in order for me to get it at a different branch to where I app**** at Parow Centre and the employee at Parow Centre should of informed of that. I really feel that the text message I recieved is very misleading as I drove all the for nothing and now I have to rush again tomorow to Tygervalley just to collect the card </p>
We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter with the RCS team (credit desk) and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter with the RCS team (credit desk) and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that Management contacted you to apologise and also escalated the matter to senior Management of RCS who will take action to ensure this does not happen again.
We look forward having you in the store again soon.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that Management contacted you to apologise and also escalated the matter to senior Management of RCS who will take action to ensure this does not happen again.
We look forward having you in the store again soon.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
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