Time wasted

<p>As I write this I am standing at the "customer sercice" counter at Game Vincent to return a OVHD decoder which is faulty. Upon arrival I was attended to by the lady at the counter who was not wearing a name tag. I explained the situation to her and it seemed she was unable to assist me so she tried to get a hold of the supervisor (Fikile) who did not come for at least 20 minutes. When she eventually did come she still took her own time doing ther things before she attended to me. After explaining my issue to her she seemed to not understand me as I simply put it to her that I DO NOT WANT THE ITEM ANYMORE. She then called for another person. A gentleman by the name of Dashley. Who also took his own time to attend to me before telling me I had to wait 10 to 15 days for "assessment" of the item which would determine whether it will get replaced or repaired. Even though I was saying to thembit will make no different as I simply do not want it anymore. If you view footage you will see I spent nearly an hour standing at the counter and this is utterly annoying and angers me to an extentbI have never reached in my entire life. I need my money back and you can be sure I will NEVER set foot into any of your stores and will sharing this with everyone I know.</p>