GC
Gareth C

1 reviews | Active since Apr 2013

30 Jan 2025, 16:54

Till slip reprint.

My wife and I bought a vacuum cleaner from Game Galaria Amanzimtoti on Saturday 25/01/25. The till slip is too faded to register the extended warranty. My wife phoned the store today to request a reprint be emailed to us. The person who's responsible for this didn't answer the phone, wife phoned customer care who wanted nothing to do with helping us. Store eventually answered the phone but then they have conversation among themselves until she ran out of airtime. She recharged and phoned back. They picked up the purchase but now doesn't know if they can email it to us. Lady said she'd phone back, still waiting for said call. I emailed customer care who have ignored my mail. Please avoid shopping at Game. It's no wonder they're closing down.

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Replies (1)
Game
Game's reply05 Feb 2025, 11:43
Official
Hi Gareth, thanks for getting in touch. I'm sorry to hear about the issue you're experiencing with your receipt. We truly apologize for the inconvenience this has caused you. In order to assist you with retrieving a copy of your proof of purchase, we would need you to provide us with a bank statement that clearly shows the purchase was made. This is necessary because you used your debit card to make the payment and we need to verify the transaction. Once you have your bank statement, please bring it to the store where the transaction was made. Our team there will be more than happy to assist you with obtaining a reprint of your receipt. Thank you for your understanding and cooperation. Once again, we do apologize for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help.