Threatening customers due to ***** 000

Dear Game & Rcs Last year 17 July 2019 there was ***** on my account my game card has been stopped by Game. Then I received a phone call saying I need to send a affidavit with all my details so that the account can be settled and I need to make Eft payment since then to avoid paying the ***** amount. Since then I have been receiving phone calls and emails saying I need to make payment for my outstanding balance on my account but I have been making payments for my Instalment amount every month! Excluding the ***** amount. Everyday I need too explain everything to the consultants over and over then finally they removed half of the ***** amount. Now I'm receiving emails that my account are in arrears with that same half of the ***** amount.

In conclusion I need this to be handled a.s.a.p. This year has been one too many and you need to sort this immediately and with discretion with no more threats to blacklisting.

Awaiting your prompt response Jannika Barnard