HS
Hussain S

1 reviews | Active since Oct 2015

23 Oct 2015, 12:45

This is your store manager???

WOW! I received incredible service from Oupa at Game Fourways. He even managed to get me a discount on items that day. I did not take the discount because I only decided to take items for R10 000.00 on that day. I did however tell him I will return for the rest of the items which will be easily in excess of another R30 000.00. I realise now it will likely be over R40 000.00, because a TV bundle and PS4 is R20 000.00 alone. So I called Oupa and checked if i still get the discount.. Oupa sadly could not secure the discount and was bluntly told no by Graham Venter. I called today to check if Graham understood the magnitude of my purchase. I was surprised to find how arrogant and dismissive Graham was. I'm forced to think with the way he spoke to me that Graham thinks he was doing me a favour? Poor telephone manner and definitely limited business acumen. My humble advice - give him some training in some regard. Anyways, I will return the goods I bought on my Game account... that I have already paid for in full. Graham agreed I should. most pathetic service from a \manager"."""

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Replies (1)
Game
Game's reply23 Oct 2015, 14:23
Official
Hello HS78six,

Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.

What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.

I escalated the matter to the Regional Manager for this store who will be in contact to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,