LR
Lucas R

1 reviews | Active since Jan 2018

21 Jan 2018, 13:43

THIS IS PATHETIC

Never have I ever received such a bad service in my life.

I walked into Game Clearwater looking to buy 20x 32" Sinotec televisions for my student accommodation(s). I only found the Samsung & LG promoter plus the other lady wearing all black in the department. I asked if there's anyone that can assist me in explaining the specs of the television, they offered to assist me.

I disagreed as their uniform clearly states which brands they're working for, so it'd be very unfair of me to expect them to sell me their competitor brand. They called whoever to call for someone by the name Jacob, who even after 20 freaken minutes didn't pitch up.

While waiting another customer came again to the department looking for assistance with light bulb bluetooth speakers, the same ladies had to run like headless chickens, the one lady called a guy by the name Simon asking him about that product. He shouted from a distance "what speaker? for who? for what? the stock finished in December you should know that" at the back of my mind I'm thinking how when she is working for LG?????

I'm no longer setting my foot at that store, am taking my business elsewhere and word of advice get more sales people on the floor especially weekends as it tends to be busy otherwise Game will close down.

0
Replies (2)
Game
Game's reply22 Jan 2018, 08:44
Official

We acknowledge receipt of your complaint with reference ***3.

I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.

Senior Management will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

LR
Lucas R's update22 Jan 2018, 08:50
Reviewer Update
There's no need for whoever to call me, I've taken my business elsewhere and I'm no longer setting foot at Game! Jacob should learn to be on time for customers "when you snooze, you lose" and Simon should Polish his management s****s!