THIS IS DISAPPOINTING

Im just so disappointed at the entire process of the online system.

I ordered a phone online on the 13th December because it was on promotion. I firstly went to the shop and the price difference was R500 and they said that ordering instore and online has it's differences.

On the 13th December i got an email saying that the i am promised a delivery of 3-5 days. On the fifth day I called the contact centre and I was told that you guys use Dawn Wing or Fastway, if my memory serves me correctly. I told the girl that I checked out as a guest and she said that I should put a G infront of my order number.

A couple of phone calls the week after, I was told that my order still says that it's processing. I called again and spoke to a lady named Shandre (I know it starts with an S) and she said that she thinks that stock is sold out as the phone but she will confirm. She didnt call me back and she reassured me that she will call back.

I spoke to another lady and wanted a refund. She said that she will mark the refund to head office as a priority. Game then called my dad and said that delivery will be on the 4th. I called on the fourth and I was told that the system says that the phones will only be due on the 4th. Prior I sent an email to the websupport asking for reassurance that the phone will be delivered and I didnt receieve a response.

I spoke to Tanya yesterday and I realised that nothing has been done. Yesterday was the 7th January. Please listen to our coversation. My problem is that I feel like I am not a priority of which i am not. She said she will esscalate the matter further to her manager. I don't think they called me. I got a 1 missed call and I believe If I didn't answer my phone, then my dad is my alternative. Of which he didn't receive any call. Nor did I receive an email.

Today I called and nothing has been done. Only now I am told that the headoffice will make calls to the store to find the phone. Only today. I was speechless, I couldn't even scream.

If you look closely at this mail, you will realised that I am teh only oen who makes the initative to call and no interest from Game has been brought forward. Could I kindly ask for my refund as I am over the phone. I told Tanya that this phone was a Christmas present for my son and though the grief and calls, its an additonal R500 which I should has spent in store. Could I please have my refund and i am not willining to wait 10-14 days for a mistake that is not mine. Can we please sort the refund by Friday.??