IA
Imraan A

1 reviews | Active since Jun 2012

17 Feb 2017, 08:06

#*******#*****

<p>Thank you game for ruining our opportunity of getting a house. We app**** for a bond and were denied 100% bond due to an overdue amount of R288 which shows on our credit report for Game. Its weird because we paid game R17400 in December which put the account into a minus and asked then to close the account which they say did. We were charged R105 again, then called and they said the account wasnt closed however they would close. So we thought it was done, two attempts to close an account that has been paid up should be enough surely. But not with game, Game again charges us R288?? for what? But hey, we paid it an guess what, the account is still not closed and my credit record is dented as a result of their incompetance. Your call centre has no idea what they doing other than telling lies one after the other. I'm so glad we settled our account with you guys, just close the account!!!!!!</p>

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Replies (3)
Game
Game's reply17 Feb 2017, 08:25
Official

We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.

We referred the matter to the Credit Provider, RCS, who will contact you to discuss this matter. You can also contact them on ***or ***.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

IA
Imraan A's update17 Feb 2017, 08:35
Reviewer Update

These are the guys I've been calling all the time, they the guys would told me the account has been closed on two seperate occasions. Faith.... none at the moment. But lets see

IA
Imraan A's update17 Feb 2017, 12:01
Reviewer Update

Okay, so game emails me this..........

We refer to the enquiry regarding the status of your account and confirm the following:
 The account currently reflects that it is paid in full with a zero balance.

No where does it confirm that the account has been closed. Seriously???