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I am very upset about the way Anisa Kolbe the manager at game stores promanade treated my parents...My mom a pensioner used her savings and bought a tv on special.When they opened the box and took out the tv the remote was at the bottom of the box.The tv was checked by someone and my dad went to get a trolley and they were told theres no cracks in the lcd.The tv couldnt fit in the car so my dad left the tv for about 2-3hours and then collected it with suitable transport.Now they dont want to take back the tv that has a crack in the lcd.Anisa Kolbe if it was your parents and pensioners as well im sure you wouldve done the right thing .Thank you