1 reviews | Active since Feb 2013
They really don't care
Was in the Empangeni branch on Tuesday. Was looking for a few items in the sport section. Before leaving I wanted to enquire if the store had any squash shoes so I looked for someone to ask. After a few minutes somebody finally walked by the section and I asked if they can help me. The person said that they will call someone. After a few minutes again of waiting for nothing I asked another person. This person also promised me to call someone.<br> <br> After waiting a few minutes again I decided to look some place else. After complaining to the manager he gave me a number to a head office where I can lay my complaint. After phoning that number I was given a different number to contact. After struggling to get through because the line is busy the whole time they eventually answered and gave me yet another number to phone. The next number was not connecting because the line was busy the whole time.<br> <br> The attitude of the staff towards their job and then no one knows what number to call, being deliberate or not, really shows me how Game store feels about their customers
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to the store management of Game eMpangeni for further investigation.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to the store management of Game eMpangeni for further investigation.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
