1 reviews | Active since Oct 2015
they embarrassed my husband and called him a *****
my husband went there on the 20 October 2015 to game stores hiedelberg mall to look for *****s and other things, he took time in the shelves as the was a specific ***** and washer that he was looking for, he was asked many time if they could help him but he refused cause he just wanted the right size and didn't how to explain it to the game staff, so he didnt find it so the he purchased coffee, airtime and he also wanted a chocolate and then decided against it then he paid for them and on the security check the security took the slip and stamped and asked search my husband, my husband refused and told him why don't u search the other people and you choose me, the security guard told him that they choose people that they want to be searched. so another manager came and said that my husband must follow him so that they can search him at the back, my husband still refused and that's were they started calling him names and telling him he is a ***** and they will ban him from the mall and out his pictures up inside the mall as *****. he went their to shop but instead he was harassed but the managers of Game store just because he is black, im so very angry at what happened.
We are in receipt of your complaint with reference ***6 and apologize once again for any inconvenience caused.
This matter was already addressed and the Regional Manager did made contact with you to discuss. We also did escalate this matter to the Security Company's senior management who will also address this matter with their team.
We appreciate your support and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***6 and apologize once again for any inconvenience caused.
This matter was already addressed and the Regional Manager did made contact with you to discuss. We also did escalate this matter to the Security Company's senior management who will also address this matter with their team.
We appreciate your support and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
