They don't know the difference between locked and unlocked cellphones!

I bought a cellphone from their online store. Right after the purchase, I thought to confirm that the phone I was buying was not network locked. Their online chat person assured me that it was unlocked. Got the phone a couple of days later and it was Vodacom locked. I literally had to hound them via calls, tweets and emails for over a week before they agreed to collect the phone and give me a refund. I shudder to think of the hoops they would have made me jump through if I didn't have proof of the chat where they told me the phone was unlocked.

They finally said it would take 7 to 14 business days for the refund to be processed. I don't see why a refund should take so long in the first place, and now I'm on the 10th day still waiting. Now the person who I bought this phone for has been left without a phone for a month now because of their incompetence. I never expected such ******* from such a big company.