They do not have any sense of urgency whatsoever

My experience with game customer service has been horrible and still is. I logged a query for my Skyworth TV(That is still within the warranty) on the 12 of August with all the necessary documents attached. It's been a whole month of back and forth, requesting documents I had already provided and setting a number of timelines that have never been met. Till now my TV has not been attended to and there still no decent feedback that has been provided to me. They do not have any sense of urgency whatsoever.