BM
Buselaphi M

1 reviews | Active since Apr 2021

26 Oct 2025, 06:50

They brought back a faulty microwave with more problems than before I sent it

On Wednesday I sent my defy 30l microwave to game galleria, which I bought in May 2024 and is no longer working. It's still within warranty. Within a day, they called me that it was fixed and I picked it up. I picked it up yesterday. I got home and find the problem worse. I have to travel another 72km going back for the exact same thing I know the product is not of Game, but maybe they can check before calling a client to verify their information. I have to spend on the road equivalent to the price of the microwave as I will still have to go back to pick it up

0
Replies (4)
Game
Game's reply28 Oct 2025, 15:11
Official
Hi Buselaphi, Thank you for getting in touch. I'm sorry for the experience you're having with your faulty microwave and the distance you're having to travel. I understand your frustration; be assured your query will be addressed with the management team at the store, and you will be reverted to. 
Game
Game's reply30 Oct 2025, 10:53
Official
Hi Buselaphi, I've been advised by the manager at the store that they've been in touch with you and will be attending to the matter regarding compensation for your petrol. 
BM
Buselaphi M's update30 Oct 2025, 11:33
Reviewer Update
Thank you so much to Game store for willingness to even pay for transpoting my item for repairs. I'm truly grateful for trying to meet me halfway. I turned down your help as I already opted for another way to sort myself out.

Thanks again
Game
Game's reply30 Oct 2025, 13:59
Official
You're welcome.