TT
Tsepang T

1 reviews | Active since May 2013

16 Feb 2016, 18:33

Their attitudes stink

Today at Game, Central in the CBD, I was there to purchase white towels, 2 towels had a sticker written From R50.00 now 33 .99, something to that effect, apon scanning the amount was R50.00, I enquired and was advised that its R50 00, back and fourth I decided to fetch the towel with the amount, the teller than said it had a different bar code, she than scanned the R33.99 and still came to R50.00 now the supervisor was there and said, we dont write our prices on a sticker and walked away, no apology no explaination nothing. The teller than had no words but carried on as if nothing happened. When I was paying with the card, she simply pushed the machine towards me and looked the other way. As a customer the least they could have done is apologies for the misunderstanding and even lie to me to say that they will look into it, nothing to take effect. Made me feel like I was there to purchase the items on credit more than pay for them. Needless to say, I wont making my way to Game again.

0
Replies (1)
Game
Game's reply17 Feb 2016, 15:57
Official
Hello Tseps1910,

We acknowledge receipt of your complaint with reference ***7 and apologize for the poor service rendered to you at this store.

This is unacceptable and will not be tolerated. A full investigation will be done where after corrective action will be taken. We confirm that management contacted you to apologise as well.

We invite you back into the store and assure you of better service.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73


Best regards,