GS
Gert S

1 reviews | Active since Dec 2018

29 Dec 2018, 16:00

Theft is the only way to describe Game's work ethics...

I settled and closed my account at Game City in Durban. A shot while later I received a call from RCS saying that they received the payment. The next day a debit order goes off my account. After the settlement Game/Dionwired/RCS decided that it was absolutely okay to ***** my money, because that is what it was. I emailed them and no response. So I phoned them and asked about it and it was chalked down to the debit already being queued. If I want my money back I must send a bank statement and proof of the debit payment to their refund department. You STOLE my money and now I have to jump through hoops to get it back! Why can't you just pay it back into the account you took it out of? Shouldn't I get intrest of the money you stole? This is unacceptable. I am on holiday at the moment and now I have to go thought all of this nonsense, because some big company decided they can do just what they want. Truly unprofessional and ***** to say the least.

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Replies (1)
GS
Gert S's update31 Dec 2018, 18:13
Reviewer Update
I have contacted them and asked for a supervisor to get back to me. I was told that they would contact me within 48hours. Well, 48 hours came and went. I am considering opening a case of *****. They money was taken out of my account in a ********** manner, because I was misled. The status quo must be restored and it cannot be at the expense of my time and effort...