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UT
Ursula T

1 reviews | Active since Nov 2017

24 Nov 2017, 10:23

Theft

I placed an order for a fridge on Game's online store. Filled in everything, put through my payment - They gladly took my money and after that the site flashed - FAILED TO PLACE ORDER- I have been trying to get though to their online support for hours. It mostly rings until it cuts off or if someone does pick up they have to transfer you and that just rings until you get cut off. The Customer Service number also rings forever and when you get though they can't do anything but ask you to call the Online Department. So what the hell do I do? They have effectively ****** my money. Now I have to turn to the banks to get it reversed which will take time and they will take a nice chunk for bank fees. I am astounded at Game's complete and utter lack of any kind of service whatsoever. That Store will not see a cent from me.

0
Replies (6)
Game
Game's reply24 Nov 2017, 14:25
Official

We acknowledge receipt of your complaint with reference ***4 and apologise for any inconvenience caused.

The online team will contact you to assist in this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

UT
Ursula T's update25 Nov 2017, 17:19
Reviewer Update
So - Missed a call from support but they sent an email blaming PayU and asked for proof of payment. Which I have just sent - And low and behold their mail box is FULL so they can't receive my proof. They didn't give me a direct email I could use to get a hold of them nor a direct phone number either. Considering none of my other emails and call attempts got any attention I am reposting here - Note I am still without my money and still no order for a fridge. They did however copy their email to me to someone one from another company (mdd) So I hope they can do something, but doubtful.
Game
Game's reply25 Nov 2017, 19:52
Official

Please note that I have tried to call you on the number below however there was no response. Firstly I would like to apologize with regards to the problems you have been experiencing. Please note that PAYU had a system error and therefore most credit card purchases had failed. Please can you send me proof of payment so that I can investigate.

Kind Regards,

Rehana Kadir

Best regards,

Game
Game's reply25 Nov 2017, 19:52
Official

Please note that I have tried to call you on the number below however there was no response. Firstly I would like to apologize with regards to the problems you have been experiencing. Please note that PAYU had a system error and therefore most credit card purchases had failed. Please can you send me proof of payment so that I can investigate.

Kind Regards,

Rehana Kadir

Best regards,

UT
Ursula T's update27 Nov 2017, 07:18
Reviewer Update
Hello Rehana, Do you not read? I have tried to send to the email you responded on - the web support one but the email did not go through coz your mail box was FULL. I have tried this again.
Game
Game's reply29 Nov 2017, 14:24
Official

I do apologize for the delay.

Please note that a formal email will be sent out by PayU and the refund will be processed within 3-7 working days. for further inquiries, please do not hesitate to contact me.

Kind Regards,

Rehana Kadir

Web Support: Game Online

Tel: ***

Best regards,