The worste service ever from Game

We bought a Trojan Racer Spinning bike at game mall of the South in August last year. It broke in November and hurt my spine even more. This is after I came from three spinal procedures already.

We went to the store and asked if they could retrieve the till slip as the slip was already faded a week after the sale but they refused. We even gave them the bank statement details of the sale and also everything that we purchased as well as the time.

They refused and said that they need a barcode? Really?

We also emailed their head office and they just didn’t bother to reply and when they did we sent the bank statement and they still haven’t rep**** since December.

We now ended up paying Trojan over R1000 to fix the bike.

Really game? The bike is still under warranty and you can’t help us?

Plus ensure quality checks are done as I was hurt badly.