1 reviews | Active since May 2016

10 May 2016, 12:37

THE WORST SERVICE FROM GAME EXTENDED WARRANTY

<p>I HAVE BEEN WAITING OVER A WEEK FOR GAME TO COLLECT AND REPAIR MY 55" JVC TV. PHONING THE GALLERIA STORE IS OF NO USE NOBDY SEEMS TO KNOW WHATS GOING ON. THE LAST TIME I HAD A PROBLEM IT TOOK 3 WEEKS TO RESOLVE.HAVE THE EXACT SAME PROBLEM WITH THE TV.PROBABLY THE STORE WAITING FOR THE EXTENDED WARRANTY TO EXPIRE SO THAT I HAVE TO PAY FOR THE REPAIR. VERY DISGUSTED WITH GAME GALLERIA SERVICE.</p>

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Replies (2)
Game
Game's reply10 May 2016, 20:03
Official

We acknowledge receipt of your complaint with reference ***8 and apologize for any inconvenience caused.

We refer you to our email requesting more details. On receipt thereof Management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Game
Game's reply12 May 2016, 13:12
Official

Further to this complaint we wish to confirm that the technician was on site and that the problem is sorted out.

We trust that you will have joy from the item.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73