The worst service ever from Game online if I could rate them 0 stars I would

I ordered a defy fridge online from Game. It was delivered with a dent in it, I logged a return on 17 January 2026. I was only assisted after I enquired on the 23rd by Eghon Abrahams, I explained that I need the fridge by the 27th of January, he promised to phone me back by 4pm, he never did. I phoned again on Monday 26 January explaining yet again that I need the fridge by 27 Jan, I was promised a call back by Eghon, he again did not phone me, I spoke to a supervisor, Adam, who promised that the fridge would be exchanged on 27 January, ie a new one brought and the dented one taken only to find that the Courier company only received a pick up instruction. NO NEW Fridge. I have never in my life received such poor service. They have your money however they will NOT under any circumstances process an exchange until they have the item that they delivered damaged to you in their store only then will they dispatch a replacement. I am still not sure how and when this will be resolved. Promises were made that they would resolve it today, I have yet to regain my trust in them.