The worst possible service ever

I bought a chest freezer from Game on the 26th May 2020, I requested to pay half then upon collection I will pay the other half but I was told I needed to pay the full amount, which I then did, we were informed that there is stock at the warehouse and that they will call us within 48 hours to come and collect the freezer from the store. I have not received any call from them to date. I have made numerous calls to the store and sometimes I am told that someone will call me back which never happens or if you get through to someone then they make empty promises. on the 02nd June I went into the store to enquire. and the gentleman there told us that the truck has just arrived and they will call us the following day, the following day came and went and still no call. then on Friday I called the store again, got to speak to a gentle man by the name of Nhlanhla. who was arrogant, unwilling to help and not very interested in listening to me. he told me that their systems are being updated and they are not able to access anything at all. so I must just wait until they call me to advise that the Freezer is there. He was very rude and dismissive. to date I have not heard from them nor have I received my freezer which I paid cash for.