JDP
Jo-Ann Du Preez
1 reviews | Active since Apr 2025
23 Apr 2025, 22:18
The worst online refund process
I bought some things online 1st payment showed declined I then processed the 2nd payment only to discover they experiencing problems with Capitec online payment. No notice was on their website stating this. I called and was told to reply to email with proof of payment. It's now more than a month later and I'm still waiting for the 1 payment. Completely unacceptable. No response when you send an email. I've been calling customer service and are constantly told different stories.
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Game's replyOfficial
24 Apr 2025, 10:21Hi there Jo-Ann, thanks for reaching out. I'm so sorry that your refund has not been processed yet, and I apologize for any inconvenience this may have caused you. I can only imagine how frustrating it must be to be waiting for your refund. Please be advised that I will immediately bring this matter to the attention of our finance team to swiftly address and promptly issue your refund and, kindly note that there's currently a backlog that's causing a delay in our processing times and I apologize that it's now affecting you. Please know that your understanding means a lot to us during this period.
Best regards,
Game's reply24 Apr 2025, 10:21
Official
Hi there Jo-Ann, thanks for reaching out. I'm so sorry that your refund has not been processed yet, and I apologize for any inconvenience this may have caused you. I can only imagine how frustrating it must be to be waiting for your refund. Please be advised that I will immediately bring this matter to the attention of our finance team to swiftly address and promptly issue your refund and, kindly note that there's currently a backlog that's causing a delay in our processing times and I apologize that it's now affecting you. Please know that your understanding means a lot to us during this period.
Best regards,