The worse service I've received from Game Mams mall

I am shocked with the ignorance and rudeness of the management in Game Mams Mall. I was there at their liquor shop. I saw a special they displayed for Windhoek draught and I wanted to buy it. The stock was put in a tight corner close to the fridge. When I picked up a 24 pack, 3 beers fell and broke, and I was told by the security Im supposed to wait for a manager to come from the main store.. I waited for more than 20 minutes waiting for a manager called learnard but no one showed up. Inpatiently, I went into the main store to find that manager, then I found another one by the name of Doctor, and I explained what had happened, and rudely, he told me that I MUST PAY FOR THE BROKEN Beers. But I stated that the consumer protection act doesn't say so, and he said I shouldnt tell him about that, Games rule is that if you break something, you pay for it, then I told him I want that in writing, and he said it's not written anywhere but it's his and Games rule. I told him there's 2 options, it's either I pay for the 24 pack that I wanted to buy or I leave everything, then he told the security that he must take me to the centre management because he doesn't wanted to talk to me anymore, I'm making a small thing into a big issue. When we got outside the store, the centre manager by the name of Bafana was at the entrance. I explained my issue to him, and he said on his side there's nothing he can do, and If Doctor doesn't have something that is written that I need to pay for those broken beers, then there's literally nothing he can do. With that been said, Game has lost on a sale because I went to pick n pay to buy my alcohol.