EO
Eriaan O
1 reviews | Active since May 2018
11 May 2020, 10:19
The silence is deafening!
Hopefully I will get some reply on this platform? I have ordered an electric blanket to be delivered in Cullinan (Order number #***) on 4 May 2020. I am trying to find out by when this will be delivered if at all. Since then I have tried phoning the customer service centre numerous times without success (holding the line for almost an hour every time), by posting on Facebook and sending a direct message on Messenger - NO FEEDBACK. Could someone please confirm that the order has been received, that you have stock (it was indicated online that it is in stock) and by when it will be delivered?
Helpful (0)
Replies (1)0
Replies (1)EO
Eriaan O's updateReviewer Update
19 May 2020, 13:03Please be advised that no one from Senior Management @ Online has responded. I have also sent an email Online Customer Care without reply. Ive had a response on one of many Messenger messages, stating that the item is out of stock (after it was not indicated as out of stock when I ordered it). Since then I've had no feedback on when the item will be in stock again or when it will be delivered.
It is now 3 weeks later. If I do not get a reply to my message, and not just a message stating that the call has been logged, I will have to escalate this query to the head of your digital department. I find this service extremely frustrating and very bad.
It is now 3 weeks later. If I do not get a reply to my message, and not just a message stating that the call has been logged, I will have to escalate this query to the head of your digital department. I find this service extremely frustrating and very bad.
EO
Eriaan O's update19 May 2020, 13:03
Reviewer Update
Please be advised that no one from Senior Management @ Online has responded. I have also sent an email Online Customer Care without reply. Ive had a response on one of many Messenger messages, stating that the item is out of stock (after it was not indicated as out of stock when I ordered it). Since then I've had no feedback on when the item will be in stock again or when it will be delivered.
It is now 3 weeks later. If I do not get a reply to my message, and not just a message stating that the call has been logged, I will have to escalate this query to the head of your digital department. I find this service extremely frustrating and very bad.
It is now 3 weeks later. If I do not get a reply to my message, and not just a message stating that the call has been logged, I will have to escalate this query to the head of your digital department. I find this service extremely frustrating and very bad.