1 reviews | Active since Jul 2020
The same old story
Went to Game Menlyn on Saturday 04/07/2020 to buy a TV. There was only 1 sales rep in the section but I eventually got assistance from someone else. They informed me they had no stock (no surprise there) and we asked if they could check their system if Woodlands or Brooklyn had stock. We got the eternal response of "we can't check, our system is offline", to which I asked if they can call the stores rather. After about 20 minutes on the phone, they said that neither store had stock. Since I couldn't hear much dialogue, I am not sure if anything actually was communicated.
I then settled for another, more expensive TV and again, I got the response "our system is offline, so you will have to wait to validate your TV licence". About 5 other customers were also waiting to purchase a TV. We waited about 45 minutes before giving up and went to a competitor to buy a TV. Took about 30 seconds to validate my TV licence, and I walked out of the store about 10 minutes later with my brand-new TV set.
Game, really? It is a month-end weekend and your systems are "offline". Get a better POS. You are a major retailer, it is your Big Birthday sale, and you cannot sell a consumer a TV. After 2 months of no trade due to lockdown, one would think that you would lift your game (pun intended).
Post-lockdown, the retail environment has changed. Customers are more discerning and if you do not keep up, you are going to crash. I recall an article in the Sunday Times a few months ago where one of the head honchos at Game said they were going to focus on service and customer experience. Clearly, it hasn't begun yet.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 580067
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 580067
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Seriously, Game. An aux cable starting RRP is from R30, but you did not have stock? Again, month-end weekend, Big Birthday Sale, etc etc. It's a simple but essential upsell item and to be out of stock is just silly. I can maybe understand stocking low levels of big-ticket items like a R60k TV, but not a small accessory line.
Game has lost more than R6k of sales from me in a weekend. This may be just a drop in the ocean compared to your total turnover, but I can also guarantee that I am not the only one with such a poor experience. Urgent change is necessary.
Seriously, Game. An aux cable starting RRP is from R30, but you did not have stock? Again, month-end weekend, Big Birthday Sale, etc etc. It's a simple but essential upsell item and to be out of stock is just silly. I can maybe understand stocking low levels of big-ticket items like a R60k TV, but not a small accessory line.
Game has lost more than R6k of sales from me in a weekend. This may be just a drop in the ocean compared to your total turnover, but I can also guarantee that I am not the only one with such a poor experience. Urgent change is necessary.