The Public Supports Game Stores, But Game Does Not Support The Public

This should be zero stars for Game Stores Pavilion (KZN) The amount of stress and anxiety they have caused is immense. I wish I could warn everyone about how terrible their service is and not to support this ******* company. I have been waiting for four weeks to hear any kind of feed back about a phone that I had to return due to a fault it had. I have been into the store and made multiple phone calls to try and get some sort of progress report. I just get shunned onto the next person, or I get told they will get back to me and no one ever gets back to me. They seem happy to make a sale and then make an active decision not to help us when their product fails us.

I would like to sort this problem out so that I don't have to deal with Game ever again. Just like game stores has given up on helping their customers, I too have given up supporting Game. I feel Game has ****** me of a phone, money, time and peace of mind.