RD
Riley D

1 reviews | Active since Dec 2023

20 Dec 2023, 13:52

The price you see is the price you pay.

I visited the store a few times in the beginning of December and saw this tent displayed for R799. I finally decided to go and purchase the tent with my friend and he then also wanted to buy one when he saw the display. As we proceeded to the till point to purchase the tents, they informed us that the price was not the price displayed. It was scanning at R1199. We then asked why it was clearly displayed for R799 and they dismissively said that's how they display it. We left after waiting 23mins for the sales manager to come and tell us the same thing the consultant said. When I went back to the store days later I noticed they changed the display for the increased price. Which is admission of guilt. My consumer rights were violated and they are accepting no responsibility. The price you see is the price you pay. They've lost a client for life.

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Replies (3)
Game
Game's reply20 Dec 2023, 16:05
Official
Hi Riley, thank you for reaching out. We're sorry for the experience you're having and understand that the sales manager has spoken to you and explained the shelf price issue. I will however re-escalate your query. 
RD
Riley D's update20 Dec 2023, 17:27
Reviewer Update
Why are you saying "shelf price" issue? I have pictures of the display priced as R799. And pictures of how it was changed after I complained...??? Again nobody is going to take ownership of the fact that it was incorrectly priced. Wow.
Game
Game's reply21 Dec 2023, 07:41
Official
Hi Riley, your query was escalated, and you will be reverted to.