cS
clement S

1 reviews | Active since Nov 2013

04 Sept 2018, 22:14

The price run around

This evening I was in game store at tiger valley mall , I’m new into photography so while my wife was doing some shopping I went by the media counter and was assisted by a consultant who said they only had one lens in stock to my surprise it was the canon zoom lens the 75-300mm , so I enquired what the price was and after scanning and making endless calls he still didn’t have an answer, at one point I even joked it must be free. He then said he will go check with the manager who also didn’t seem to have an answer the next thing I see the young man running to the other side of the store so I waited I can assure you the person never returned and the manager never said nothing. I left the store feeling uneasy about the client service as it’s not what I expected . I bought my dslr at game so I figured I’d go back and buy some more but after this service I assure you I won’t be going back.

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Replies (1)
Game
Game's reply05 Sept 2018, 09:27
Official

Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is ***4.

Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 48 hours for further feedback.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,