The poorest customer care.

I've always been told about the poor customer service offered by Game Stores @VincentParkMall but I never expected it to be this bad. I bought a KIC fridge in August 2018 and it suddenly stopped cooling on the 5th of April 2019, I reported this to the sales lady Nomfundo on the 6th of April and she only logged the complaint to LG Appliances (technicians) on the 10th of April and told me she had forgotten to do it earlier. The technicians only picked up the fridge on the 17th of April after I staged a protest at the customer service desk and was promised by one of the floor managers, Dashley that if the fridge wasn't returned to me I'd get a new one. I was later told very rudely by one of the other managers Unathi Bokveldt that Dashley had no authority to make the deal with me and that she would deal with him later (this happened on the 19th of April). I asked both Dashley and Unathi to give me a written document of the incident and they both refused and I was told to wait until the fridge was fixed and delivered to me, which only happened on the 26th of April and to my disappointment the fridge still doesn't work and is being collected again tomorrow (30th of April). I think it's safe to say that I would advise against buying appliances from Game Stores based on this experience and the responses I've received after telling other people about it, everyone seems to have similar stories.