The pathetic service from Game and Deft continues sadly.

I purchased a DEFY Hob and Oven from Game Gateway in April 2017 with a 2 year warranty, in addition i purchased an extended 3 year warranty so that i could be covered till April 2022.

Per the warranty requirements the DEFY Hob and Oven was installed by a registered electrician. Since April 2017 I have had 4 warranty claims, the 3rd claim was lodged in March 2020 and only addressed in June 2020. Themba the Defy Technician arrogantly installed silver plates on to a black Hob just goes to show their poor attention to detail.

My most recent claim was lodged on Thursday 12/11/2020 the Hob had blown up on the 11/11/2020, Themba the Defy technician arrive don Monday 16/11/2020. We are now six days without a Stove and are unable to cook, my follow ups with Game Head Office were useless as i was told that the turn around time on warranty claims are 7-10 Days pity they don't advertise this next to the warranty offering.

On Monday 16/11/2020 Themba arrived without a face mask and however with an arrogant attitude, stating that he cannot be long as he has other jobs to attend to. (This mind you is a service that was paid for so i cant understand how my warranty claim is less important than Themba's other jobs.) Themba after assessing advised that the Hob had a lose connection, clearly he did not secure the connection adequately in June 2020 on his last visit. He then switched on the stove and advised my elderly mum that the stove was now working.

Themba then left without putting back the Hob under rubber which he removed. When we called Themba later that day to let him know that the rubber was not put back, Themba advised that we could just pick up the Hob and insert the rubber.

Upon picking up the Hob we noticed that a Green wire (Earth wire was not connected) so we called Themba back to say that he had not connected the wire.

Called Themba again and this time his response was that we must connect the wire!

Its frustrating having to explain to a supplier their rules of warranty. I am not an electrician if i mess up and connect the wrong wire and the stove blows up the unit falls out off warranty, if i get my own electrician to come through the unit falls out of warranty, if the house burns down my insurance company will be contacting Game to recoup damages.

It is now the 19/11/2020 Nine days without a stove. Several calls have been made to Game Head Office a constant repetition of the scenario.

The pathetic service from Game and Deft continues sadly.