The order number is: ***, complaint number: 13661

Good day.

I am very upset with the service received from the Online Sales Department. I bought a JVC TV online on yhe 21st Nov which was delivered to us on the 23rd Nov. We installed the TV on the 25th Nov when we returned from leave. The TV was working until Friday the 30th November when it just hang on the Wisdom Share screen. I phoned on the 1st Dec to report it but was informed that they are closed and i need to report it on the Monday. Monday morning I phone to report it on the 3rd Dec and was told that someone will contact me back. No one contacted me and the afternoon I phoned again to find out what is happening. I was then informed that I need to send an email to ********** with a photo of what is wrong with the tv. This information was never given to me in the morning when I phoned. I emailed the photo on the 3rd at 15:51 with a message of what the tv is doing. Ones again no feedback was received from anyone accept on email with the a reference number: 13661. I phoned again on the Tuesday to find out what is happening and was told it will be escalated. Numerous calls was made by me to find out what is happening and up until now no feedback was received as to what is going to happen.

On friday the 7th December I phoned again to find out what is going on. I was informed that I will be contacted to arrange for delivery of a new TV because the TV is still under warranty and that will most probably happen on Monday. Well low and behold, yet again no feedback or call from Game today. I phoned again to find out what is going on and I was then ask what is wrong with the TV. Really and this after a week!!

A complaint was logged as well today with a guy Ismaaeel who informed me that they will arrange for urgent collection of the TV so that the investigation can be done to find out what is wrong with the TV and this after 7 days. I informed him that I want a teplacement TV by tomorrow.

I am very unhappy with the service I am getting from Game. I am paying for a TV that which I am not getting any benefit from. This is unacceptable!!!!

What are you going to do about this?

The order number is: ********** 84.