1 reviews | Active since Mar 2012
The most horrifying experience
<p>Bought a samsung top loader on sunday 10/07/2016 the machine was delivered on Monday 11/07/2016. Found machine to be troublesome and called in to the samsung rep at game gateway spoke to thulani and naeem after numerous calls and troubleshooting telephonically came to the store on saturday 16/07/2016 to return the machine and was told by the most arrogant of managers that he would not take it back. Told Mr. Govender that it was within the 7 day period. He did not want to listen to anything the rep had to say. Had my baby with me and could not get into an argument with him, told him that I would lodge a complaint he said" Ya go and do what you want I am not going to take back the machine" </p> <p>Please Game address your staff's attitude towards customers and please take back the machine as it was within my right of 7 days of purchase. Your manager stuffed up. </p>
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we confirm that management contacted you to request the necessary paper work where aftera credit will be passed.
We look forward having yuou in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we confirm that management contacted you to request the necessary paper work where aftera credit will be passed.
We look forward having yuou in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor