1 reviews | Active since May 2015
The machine is faulty
On the 1 April i bought a washing machine from Game Tzaneen cash. I connected the machine as instructed (hired a plumber) . Since then when i tried using the machine it keeps on pouring water non stop even when we set it correctly according to the load of the items or clothes it never stops filling water in. i complained at the store and they phoned samsung and they asked them to phone me back which they did i followed all the instructions given to me but nothing changed so i wen t back to the shop to report again. i feel i am not getting the help that i need the product is faulty and im stuck with an item that is not working my frustration are getting worse. please help i just want them to replace the machine or even check if possible or refund so i can get my life back i am so stressed. please help me.
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
In accordance with the CPA the item must be assessed first and therefore it was arranged with a Samsung technician to visit you on Tuesday where after a final decision will be made.
I also confirm that management contacted you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
In accordance with the CPA the item must be assessed first and therefore it was arranged with a Samsung technician to visit you on Tuesday where after a final decision will be made.
I also confirm that management contacted you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73