The lies and arrogance at Game Rosebank!

When I went to Game Rosebank to complain about their service, a Manager called Andre Geldenhuys arrogantly told me not to threaten him when all I said was I would be taking further steps regarding my complaint. 2 days earlier we paid cash for a R9 999 Samsung fridge from their shop and their Sales Assistant named Richard Maistry assured me that it would be deliver the fridge the next day as I lived 3 kilometres from their premises. My lady and I expressed to Richard the importance of delivering the next day as promised because we had plans to be out of town thereafter. On the said delivery day we stayed at home, waiting...until 2pm. When I phoned Game Rosebank I was told that Richard is out on lunch. I got hold of him after 3pm and asked him what the hold up was. His response, "Let me phone you after 10 minutes coz I want to call the delivery guys." He never did get back to me. Or took my calls. The next morning when I phoned the shop to talk to Richard, he surprisingly asked for my name! As he was telling me that he is going to look into the matter, I asked him to start a process to cancel the purchase and refund me. We went to the store to collect the money, I expressed my disappointment to Andre. He did not offer us a chance to sit down and listen to the problem or show any care as he spoke to us standing next to the escalators. Instead he said he wouldn't want to lose my business and was prepared to refund me the delivery fee! What a ****** joke of a Manager! If the Manager is this dismissive, why should Richard act otherwise? We were happy that they showed themselves for the disrespectful people they are just in time for us to cancel the purchase. Game needs to take those two to intensive customer relations training immediately. It really is ******* that they are at the forefront of the operations in a retail giant with their arrogance and unprofessional manners.