1 reviews | Active since Oct 2016
The horrible dress down I had by the security guard at Game
<p>So I bought pots yesterday at game and when i got home discovered that there were no lids in the box, immediately went back to Game to get the lids or exchange . I got there and the guard told me they had closed clearly i could see that, and i begged him just to let me speak to a manager or a superior and he seemed offended that I had asked him in English then rep**** snarkily that they had closed again stating the obvious. I then also pointed out that I could see they had closed but needed to use the pots urgently and he slammed the doors in my face and I could see them all in there laughing at me. naturally i felt humiliated and then an Ayanda a lady guard came and told me they had closed. I hate the fact that this guard made me feel small. I did not get his name, but hes skinny and tall and was working Ayanda's shift sunday the 30th . If they have a problem with English not everyone can speak venec and they should accomodate everyone. How can a guard have such power to make a customer feel small and to talk down to a customer. I hope he's reprimanded or something, i would not even mind if he lost his job. I am naturally a long tempered person but i lost my cool and felt bad due to the guard's behaviour. this happened at Boulders midrand. </p>
We acknowledge receipt of your complaint ***0 and apologise for the poor service rendered to you by the Security Company.
I can assure you we will not tolerate them treating our customers like this and an investigation will be done whereby we will include their Management.
Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint ***0 and apologise for the poor service rendered to you by the Security Company.
I can assure you we will not tolerate them treating our customers like this and an investigation will be done whereby we will include their Management.
Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
