The height of customer dissatisfaction - Their online store.

If I could rate them 0 stars I really would. Ordered Online on the 28th of February 2023 - my first large order with them. The one small item arrived within a few days. The second item (a dishwasher that was on special) did not arrive though. The day before the expected delivery date I lodged a ticket online to enquire when the ETA is as the product hadn't even been shipped yet. Someone tried to call me once and I was unfortunately stuck in traffic when they called so couldn't answer (it was the end of the day after all). The really went out of their way to contact me, didn't they?! (Sarcasm)

The next morning (Tuesday the 7th of March 2023) I started a chat on their online portal where I was informed that my order had been canceled on the day of the order already. Needless to say, I am highly ****ed off about this. When I ordered there showed that there were 3 Bosch 12 place dishwashers available at the price of R5 499.00, I ordered and it was confirmed via email. The lady on the chat informed me that it has been canceled (still doesn't show as such on the Order Details). When I enquired how they could FALSELY ADVERTISE that they had 3 available she informed me that those were probably faulty machines. This is unacceptable. As I write this it still shows that there is one available at the price of R6 299.00- a coincidence that the price is now higher??? I think not! This is ********* behavior and disgusting customer service.

0/10 for communication skills 0/10 for ethical standards 0/10 for customer satisfaction 0/10 do not recommend supporting their online store - I surely won't be after this.

To make matters worse my money (my hard-earned money that I work for) will take 7 - 15 BUSINESS DAYS to refund. So they get to build lovely interest on money that I should be having in my account.

This is disgusting that their staff think that this is a respectable way to treat paying customers. Had I not followed up, I probably still wouldn't know that my order was canceled. Please close your online store - it is neither convenient nor customer friendly.