The Game of Incompetence

On the 21st of June I purchased 2 products online with Game, the online store indicated that the products are in store and delivery will take 7-10 working days. The folowing day I received an email to state that my products have been dispatched. On the 30th, I called to follow-up on the order and the lady stated that it is still within the 7-10 working day, thus I should expect them by the end of the week - that was fine with me. As a result of this, I sold my existing fridge and washign machien with the understanding that I will receive new ones by the end of the week. NO PRODUCTS arrived by the end of the week.

On Monday the 6th I called the call centre to follow-up, the initial lady I spoke to in the morning, kept me on hold for 25mins and returned to say she cannot get hold of the warehouse and will call me later, which she didnt. Later that afternoon I called to follow-up, the gent I spoke to admitted that the status is strange given how old the order is, he offered to call the warehouse and revert to me, unfortunately the line got cut off.

I called again, spoke to Thandiwe Ntlauzana who now refers to a a 10-14 working days SLA - which is incorrect because this delay was only announce on the 24th of June due to Game's birthday celebration. After her numerous apology and not offering a solution, she then offered to follow-up with the warehouse. She subsequently called me back on the 8th only to inform me that they are out of stock and dont knwo when they will get stock.

I am not almost a week with a fridge, my food has rotten and have to buy take outs daily as a result of Game's inefficiency and incompetence.