The 1 star I gave is far too much!!!

07 January – posted on Game’s facebook page as a review, CUSTOMER post and in messenger: On 22 November 2018 I purchased 4 x 32inch tv's. On 26 November I picked up that auto-correct "corrected" my street name. I immediately emailed Customer Services what the correct street name was. I got back an automated response that it would be attended to. after the promised 3-5 days delivery period I contacted Game to check where the TVs were, I found that the TV's were dispatched but the address wasnt changed. I then changed my email address with the Customer Services agent. On 28 November I got notification that my order was on its way to me, I never received this order at that time. On 06 December I received an email from Anathi Jingela asking whether I received my order, to which I rep**** that I did not. after this I just received a bunch of stupid automated responses which DID NOT answer a single query I had. I called in countless times to find out where this order was as they had needed to be installed at a site before Christmas period. Up until 24 December I was promised delivery on that day. I explained to everyone I had spoken to that i was leaving the city on 25 December so I needed the delivery urgently - which was now way over the 3-5day delivery PROMISE. By the end of 24 December I had no choice but to cancel this order as i had to purchase other units to complete my installation. The lady I spoke to at Customer Services (and I use that term very loosely now) could not tell me when I will get my refund. After cancelling my order the warehouse called last week to hear whether I received my order yet. For Multinational company this is so pathetic. I need to finalise this issue asap. After this post my next email will be to the Ombudsman, with all documentation for assistance. You can check all the emails, the call list on my log at Customer Services, and also Facebook Messenger. Sent from my iPhone

09 January - spoke with Andisiwe who promised to call back with an answer. She eventually did, saying my refund is with the REFUND DEPT. I have to wait out the 7-14 working days period for the3 refund.

14 January – spoke with Olent (how it sounded). And he advised that Game cant do anything until the tv’s are recovered from the courier company. This is absolute *******, and I am currently in talks with our company lawyer and the Ombudsman on the way forward to recover my funds.

I have now read the countless complaints about Game's pathetic service and i wish i had read about it before purchasing.