RC
Rene C

1 reviews | Active since Aug 2010

24 Dec 2017, 13:02

Thanks for nothing.

Got to the till today with a trolly full of Christmas shopping only to find my card doesn't work. Waited an hour for one off the staff to get through to a consultant. He checked everything and "sorted" it out. Card was blocked because I haven't used it.... Got back to the till, card still not working. Staff had to call consultant again but after another half hour of waiting with no answer, it was just too much and I left. I don't have a car so I can't get to shops often and you can't pay for online shopping with your game card so alternative is to have my card blocked. Thank you Game. I couldn't get all my shopping for Christmas. Hello Makro...

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Replies (1)
Game
Game's reply25 Dec 2017, 13:27
Official

Good day,

We acknowledge receipt of your complaint with reference ***6 and would like to apologise for any inconvenience caused.

This matter was referred to the RCS Head Office, who manages the Game Accounts department, for further investigation and assistance

Regards

Game Customer Service

***

***73

Best regards,