THANK YOU THEMBI FOR GOING THE EXTRA MILE!

I would like to Thank Thembi from Customer Services at Game in Shelley Beach for going above and beyond in assisting me with my telephonic request. She took the time to be thorough, and attend to my request, contacting me with updates until my problem was resolved. Without her help I would still be in a very bad situation, so again \THANK YOU THEMBI!!!!""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873245;793962;16;2;0;1;0;0;2;15/08/25 13:14;214;NULL;15/08/25 11:28;15/08/25 9:40;Intermittent internet for 4 months.;***;;***;My internet connection keeps dropping ( 56 times yesterday). I keep logging faults for which a Telkom technician phones and claims to do something at the exchange and the fault is closed.<br> <br> The first fault was logged in May and at no point has anyone attempted to find out what the problem is, the technician just tries something and closes the fault but the problem remains and I open a new fault.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844610;793962;16;2;0;1;0;0;2;15/08/25 13:19;214;NULL;15/08/25 11:30;15/08/25 9:45;TELKOM NO HELP WITH ADSL ;***;;***;ive been phoning customer care line since Monday 16 th August 2015 for Telkom to send someone out to come check our line as we cant make any out going calls and our internet is not working. Every time we have to hear we will escalate the query and send out an technician. But as to yet we had no one that came out to check yet. They also say there is nothing they can do at the call center because it already been escalated, We are running a business from home and need the internet. Which means we need to buy additional data at an expensive rate for our cellphones to use as an hotspot.4 cellphones @ 200MB a week = +-R150 this past week. why are we paying for a service and not receiving it? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888201;821184;14;2;0;1;0;0;2;15/08/25 16:30;214;NULL;15/08/25 14:44;15/08/25 12:56;online order not delivered;***;;***;I ordered and payed shoes from cape. union mart online on the 15 August.I received the confirmation email, but have not heard anything regarding delivery of my parcel. I sent a email to the online customer service and have not received a reply. I tried to phone their online call centre but there is no one answering and I leave a message but no one is replying.<br> <br> Regards christal Steyn;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;733825;793962;16;2;0;1;0;0;2;15/08/26 9:27;214;NULL;15/02/04 11:10;15/08/26 5:53;contract opened using **********ly details;8,51E+12;busi shabangu;***;In May my Sister pretty seipati Stotetsi lodge the query with telkom regarding the contract opened using her particulars **********ly then she was assistant by lady Ms Busi Shabangu who said she must Compliment telkom <br> for assisting her with her ***** account however the account at trans union still appear with default status and amount of r5737 is still out standing meaning the case is still not yet finalized but representative already demand<br> compliment and worse of it,there is no contact number to communicate with them and once again my sister she is the victim of ***** however vadocom and hi fi corporation they manager to assist on time but telkom is been for 4 months still investigating with no feedback and i believe the next step is ombudsman if telkom do not respond on time or give contact numbers to communicate this matter. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;331746;529;9;2;0;1;0;0;2;15/08/26 16:00;214;NULL;15/08/26 14:21;15/08/26 12:26;Disappointing service from First for Women ;***;;***;I lost my gadgets today and 2 of the devices I lost are covered with First for women insurance. I've been on the phone for more than an hour trying to get ahold of someone who'll be ableto assist with registering my claim and what steps I need to take. I'm highly frustrated as these devices have my whole life on them and paying insurance is supposed to give you peace of mind at a time of loss but I'm not getting any joy from my insurance. Please help!!!! I've already blacklisted the 1 handset with my service provider and need to know what the next step is...I am not reachable on my phone as it is off and I don't know how they are going to get ahold of me, I'm highly FRUSTRATED.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888972;793962;16;2;0;1;0;0;2;15/08/27 12:37;214;NULL;15/08/27 10:51;15/08/27 9:03;PROBLEMS UPGRADING FROM 2MEG TO 4 MEG;6,61E+12;;***;I have been trying since March to upgrade line speed from 2meg to 4 meg. when i followed up in april they advise that the line speed of 40 meg is not available as the area is not ready. I then advised them that i ordered a 4mb & not 40 & they must correct this. They said that an email will be sent to the relevant dept. & that an sms will be sent as confirmation that this was done. I called again in June and July & was advised that the cancellation was not done with no explanation as to why not. I phoned today & the same explanation was given to me again with no explanation again.<br> <br> I was transferred to cancellation dept. and you know the story there long wait due to high calls volume.<br> <br> All i wanted was to upgrade to a 4 meg and 6 months later i have to deal with incompetency & excuses galore!!!<br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;212242;1214;6;5;0;1;0;0;5;15/08/27 16:51;214;1;15/08/27 15:03;15/08/27 13:17;Competency;8,61E+12;;***;Never in the history of financial institutions have I ever come across such competent people. From the call centre agent one speaks to the adviser that gets allocated to handle your case.<br> <br> <br> Impressed doesn't even begin to describe just how I am with the Allan Gray staff.<br> <br> Thank you so much for all the assistance, by the look of things I will be moving all my policies to Allan Gray.<br> <br> P.S please do share with other institutions just how you get it right. Oh wait then you won't be taking their clients from them no more. Never mind.<br> <br> Keep up the good work.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889416;357;16;2;0;1;0;0;2;15/08/28 12:40;214;NULL;15/08/28 10:53;15/08/28 9:06;waranty repair problem ;8,81E+12;;***;I took my Sony Xperia Z3 in for repairs due to being still under warranty (had the phone 5 months).<br> They said it was physical damage from my side but it was not the case. When I brought the phone in they put on black and white that the damage on the phone is \NONE\"".<br> The service Centre phoned me and wanted me to pay R2700 odd for a new screen.<br> This is unacceptable and they were unwilling to help me with this regard.<br> This should be covered by my warranty and be replaces on their expense.<br> I also checked on the internet and found that the problem I am having with my sony is a general problem.<br> <br> Please note that I will never again do new business with Vodacom in the future due to incompetence and arrogance of the staff. And I will definitely never buy a Sony product again"""