gM
gugu M
1 reviews | Active since Oct 2012
06 Mar 2024, 09:52
Thank you Game
I want to say thank you from the team at Game Rosebank for assisting me especially Ronald ,calling me everyday ever since I laid my complaint about the Sinotec TV. I cant say the same thing about Sinotec though.
This was my complaint "I bought a Sinotec TV at Game Rosebank about 2 years ago .The TV wont switch on and I reported the TV on the 10th of February ,to this day nothing has happened. I have phoned Game a million times ,nothing gets done ,Sinotec just confirmed to me yesterday to me that they cancelled my ticket, without telling me ,only found out when i followed up. The TV is under warranty,why am i being treated unfairly as a customer to both Sinotec and Game"
Thank you Game stores Rosebank
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Replies (1)Game's replyOfficial
06 Mar 2024, 14:44Hi Gugu, thanks for reaching out. I'm sorry for the experience you had when dealing with Sinotec as it was never the intent to deny you of assistance. Overall, I am pleased to hear your query has been attended to, as this feedback is to be shared with our management team, so Ronald can be recognized for his exceptional service
Game's reply06 Mar 2024, 14:44
Official
Hi Gugu, thanks for reaching out. I'm sorry for the experience you had when dealing with Sinotec as it was never the intent to deny you of assistance. Overall, I am pleased to hear your query has been attended to, as this feedback is to be shared with our management team, so Ronald can be recognized for his exceptional service
