THANK YOU FOR ACTIONING THE SITUATION

I refer to a complaint I lodged regarding poor after sales service at Game West Coast Mall on 21.09.21 and our subsequent correspondence. I would like to thank you for actioning this situation with the branch concerned and would like to highlight the diligent and prompt action of Mr Jerome Kooste in rectifying the matter. I collected the item on Thursday, 30.09.21 at the store and would appreciate it if Mr Kooste could be acknowledged in his efforts in going above and beyond his call of duty to collect the item in Cape Town and liaise with me to arrange collection. Although some staff members are willing to go the extra mile for the consumer, it would appear that staff in general would greatly benefit through training focused on after sales service and customer liaison. Thank you for assisting in bringing my disgruntlement to the attention of the relevant managers and for rectifying the issue.