DN
Debbie N

1 reviews | Active since Jun 2016

19 Jul 2016, 11:31

Tevo product injures child in GAME

<p>We visited the Secunda Mall Game on Saturday, 2 July just after 12:00 to buy my son tekkies for school. While looking at the Tekkies, one of Games promoters were playing around with the Tevo T-drone and flew this right into my son's face. He had a cracked nose due to this. When I confronted him, he laughed and said it was an accident. Although reported to management I have not received any feedback on the neglegance of this and learned that this person was a promoter for other products and should not have been fooling around with the Tevo product. What if the blades went into my son's eye! Clearly stricker regulations should be app**** and the promoters of the Tevo products should not allow people to fool around with the toys if they don't know how to operate it safely</p>

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Replies (2)
Game
Game's reply19 Jul 2016, 16:36
Official

We acknowledge receipt of your complaint with reference ********** 4 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you to discuss. We will also get the Tevo Regional Manager involve for the necessary disciplinary action.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply20 Jul 2016, 09:50
Official

Further to the above matter we confirm that the matter was taken up with Tevo's management and disciplinary action will follow.

Our store management also contacted you and we trust your son will be well soon. We look forward having you in the store again soon.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273