PK
Portia K

1 reviews | Active since Feb 2020

22 Mar 2024, 16:44

Tevo Bennett Read slow cooker Pot

My husband bought me this pot as a valentine gift for me at Game Cape Gate mall. I took the pot wanting to cook samp but I mistakenly closed it too much as I got a fright from the baby. When I tried to open the pot at home I couldn't, it was locked so I had to take it back to the store at Game in Zevenwacht mall. They said they will take it for repairs and they did.when it came back the pot was dented and scratched and they said it came like that, knowing that it was never like that it was in good condition. We sent it again to the repairs but nothing was done we got the same dented pot. I want my pot as it was and It was my 1st time using it, I will not accept this one because they messed it at the warehouse and they must fix their mess not hide behind me.

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Replies (5)
Game
Game's reply22 Mar 2024, 18:12
Official
Hi Portia, thank you for getting in touch. I'm sorry for the condition your pot was returned to you and understand your disappointment and upset. This is certainly not the experience we want you to have. Rest assured, I've escalated your query, and you will be reverted to. 
PK
Portia K's update25 Mar 2024, 14:43
Reviewer Update
Hi, I did receive a call from Another lady on Saturday and she said this matter will be finalized by today.

In the morning I received a call from a lady from Game Zevenwacht mall and I explained about the dents In the pots she said she will call the supplier and I did call her back but they said she is not available she will get back to me and they took my numbers but still no call. I am tired of this back and forth from Zevenwacht mall and they are very *********** because it's a full month now and the matter is still not resolved.

I hope I get some one who can provide clarity/ feedback asap. Because I paid cash for this pot R1499.00 I never even used it once.
Game
Game's reply26 Mar 2024, 07:52
Official
Hi Portia, thank you for coming back to me. I'm sorry, your query hasn't been sorted. There is a complaints colleague handling your query and she is awaiting feedback from the store, that once received she will be in touch with you again. 
PK
Portia K's update27 Mar 2024, 04:42
Reviewer Update
Thanks to the Barnett team, I received my pot on the 25.03.
Game
Game's reply27 Mar 2024, 07:36
Official
That's awesome news, Portia. Thank you for letting me know.