Terrorised at Game Mams Mall

What was suppose to be a 2 minute visit to a Game store in Mamelodi to get a plug my mom wanted turned into a nightmare that lasted for what felt like forever.

I visited Game in Mams mall 2019/04/19 and upon the cashier ringing all the things up I noticed that the plug I had; showed a price higher(R249) than the one I saw (R159).I made her aware of this and she politely called a gentle man over and explained what was happening, and then the nightmare began. Matthews Mathebula who I later found out was the floor manager came over and after hearing what the cashier said looked at me dead in the eye and without even greeting me said "mama, the price is R249 not R149 and that is the price you are going to pay. I repeated that, that is not the price I saw and he boastfully told me that he had an altercation(his words) with another customer the day before about the same product and he is telling me what he told the other customer that I can either take it at R249 or leave. I was shocked, if he had the same complaint the previous day, why did he not fix the pricing. He blamed the previous day customer for putting the plug back at the wrong place. He then left and came back with 2 price stickers R249 and R149 and continued screaming saying the prices were in the same isle why did I conveniently choose to see the lower price. I was livid at what he was insinuating and asked to speak to his manager, he pointed me to a gentle man who was taking pictures at the door. I then went over and asked him to come to the counter as we were having a challenge. He continued taking picture and didn't even look at me but asked what the problem was.AT THE DOOR with everyone watching I proceeded to tell him what happened and he called Matthews over to explain as well. After that Doctor Magagula the store manager ,insinuated the same thing that his floor manager did about me not seeing the price as it was on the same isle , I was floored ,how is one manager worse than the other? How are these 2 bullies ganging up on me insinuating that I am a **** and *****. He then said to me that I should pay R249 for the plug and he will try and get the refund from head office on Tuesday. The back and forth went on for a while with the accusations continuing. I then went back to the cashier to pay for the other items that I had bought and in an desperate attempt to get through to these 2 Managerial BULLIES I took the plug and went to stand with the security lady at the door saying I am taking the plug and if I don't pay R159 for it then they can come and collect the money at my house. I was threatened with the police, with everyone watching, being screamed at, I was shacking from anger, I was screaming too as I could not believe the lack of professionalism from both men. Because my mom and daughter were there I ended up paying the R249 just to end the horror and I was told I will be called on Tuesday to come in for the refund of the difference.

I am disgusted , I am frustrated and do not know how Game can let such people manage their store.

I am sitting here writing this email in the early hours of the morning as I do not have time during the day, I am mom. where does Game think I get the time to make numerous visits to their store for the same thing.

When is the real issue going to be addressed, why is Matthews Mathebula not doing his job of making sure that the pricing is correct, he bul**** the customer who came a day before me, he bul**** me ,how many more people must suffer at the hands of this man. How do you have a store manager who does not know the CPA?

I was humiliated and treated like a common ******** and at this point I WANT MY MONEY BACK, every single cent. This incident reminded me why when visiting my mom I would drive 30min to another store than visit a Game that is 2minutes away from her house.

I normally let things go as I also am in the customer service industry but this was too much. I do not wish to ever set foot in another Game store EVER..