Terrible/Pathetic customer care!!

I Purchased a Fridge by Game online stores on the 4th of August.

The fridge was only delivered on the 16th of August after they said that the Delivery takes up to 2 to 5 working days and my delivery took 8 working days.

I could not immediately log a return on their online site as their site did not update to say that my order was delivered. The site only updated on the 4th of September to say that it has only been delivered on the 4th of September and the Fridge was already delivered on the 16th of August.

I phoned Game on the 22de of August to log a return as we could not log it on the site.

They told me they need a few details regarding the order and they wanted photo's of the damage and the packaging as well.

I sent the email to them with all the information they wanted. They did not respond for a few days after the email was sent. I then called them and followed up to ask them what is going on and why have I not yet received a reply on the email I have sent them.

After a few days of waiting I finally received an email to say that they will not be refunding or returning my purchased item as I did not make contact with them within the 7days I have before I need to log a return if my Item is faulty.

This is utterly pathetic on their behalf for blatantly telling me that my order will not be refunded as I took to long to log the return, If their site was updated when my item was delivered I would have logged the return within 7days after purchasing my order.