Terrible website design

All I want to do it update my email address on the Game.co.za website. But it's not possible. And nor can the call center assist. The only way to update an email is to submit a POPIA request with ID verification, affidavit & signed form to Massmart's Information Officer. How on earth can a business operate an online store and not provide an easy way to update the primary communication method. Why do I need to now divulge additional personal information for such a simple request, and have to waste time filling out forms to get this done. It's completely madness that a business can operate in this fashion in 2024. Fire your IT department and whoever else thought this was a good idea, and hire people that are competent enough to create the most basic of website functionality.