GM
Gilda M
1 reviews | Active since Dec 2019
08 Jan 2020, 14:06
Terrible Terrible Service
After 26 days struggling to get a damaged item returned and refunded I am so appalled by Games SLA regarding this issue I have vowed to never do any business with them again. I logged this query on 11 Dec 2019...Logged a complaint on 20 Dec 2019 on hellopeter...Evidently this query was escalated to another department as another agent by the name of Kurt contacted me. He sends me emails requesting my feedback but its emails I can't even reply to. No one has made any effort to keep me in the loop of what is happening and for this reason I am beyond furious. I am taking this matter to the Ombudsman!
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
08 Jan 2020, 18:13Hi Gilda,
Thanks for getting in touch.
I am terribly sorry to read about the experience regarding this order and the service you have received, please note that we will do our best to have this matter resolved for you as soon as possible as we are aware of it and will try to remedy the situation as best we can.
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thanks for getting in touch.
I am terribly sorry to read about the experience regarding this order and the service you have received, please note that we will do our best to have this matter resolved for you as soon as possible as we are aware of it and will try to remedy the situation as best we can.
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply08 Jan 2020, 18:13
Official
Hi Gilda,
Thanks for getting in touch.
I am terribly sorry to read about the experience regarding this order and the service you have received, please note that we will do our best to have this matter resolved for you as soon as possible as we are aware of it and will try to remedy the situation as best we can.
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thanks for getting in touch.
I am terribly sorry to read about the experience regarding this order and the service you have received, please note that we will do our best to have this matter resolved for you as soon as possible as we are aware of it and will try to remedy the situation as best we can.
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's replyOfficial
08 Jan 2020, 18:13Hi Gilda,
I am terribly sorry to hear about your experience, the matter has been
I am terribly sorry to hear about your experience, the matter has been
Game's reply08 Jan 2020, 18:13
Official
Hi Gilda,
I am terribly sorry to hear about your experience, the matter has been
I am terribly sorry to hear about your experience, the matter has been
GM
Gilda M's updateReviewer Update
14 Jan 2020, 14:37It is with great dissapointment that this is unfortunately an ongoing struggle. To date I still have no resolve and is by sheer incompetence that this matter is still not resolved. The agent Rashieda who initially handled this query never sent all the pictures including the serial number to the manufacturer which prolonged this process unnecessarily. This is completely unacceptable! I cannot wait to get this nightmare over and done with! No Business with this lot again!
GM
Gilda M's update14 Jan 2020, 14:37
Reviewer Update
It is with great dissapointment that this is unfortunately an ongoing struggle. To date I still have no resolve and is by sheer incompetence that this matter is still not resolved. The agent Rashieda who initially handled this query never sent all the pictures including the serial number to the manufacturer which prolonged this process unnecessarily. This is completely unacceptable! I cannot wait to get this nightmare over and done with! No Business with this lot again!