Terrible terrible customer service

<p>I went into the Game store in Secunda mall at 17:20 to purchase a Russell Hobbs Glass illuminating kettle.</p> <p> </p> <p>It took me less than a minute to grab the kettle upon which I went to the admin desk at the front of the store to request a price beat. To my surprise, the lady at the desk did not know of Game doing price beats so she calls the manager. I wait for 5 minutes, and neither does the manager appear, or the lady assist further.</p> <p> </p> <p>I thus proceed to the till to ask a cashier for help. She then also calls the manager. Another 10 minutes passes before the manager arrives. I show her the Makro advert on my phone on which the kettle is clearly advertised for less. The manager then proceeds to call up the store manager who informs her that I am not entitled to a price beat.</p> <p> </p> <p>I then ask to speak to the store manager directly. She herself takes over 5 minutes to arrive and explains that she cannot give me a price beat because of a directive from Game head office. She shows me the message on her phone which clearly says that Makro ONE DAY deals should not be price beat.</p> <p> </p> <p>When I explain to her that this was week long birthday advert from Makro, she then says that Game doesn't beat birthday deals.</p> <p> </p> <p>Terrible terrible customer service, and staff who don't know their own store rules.</p>